Exciting new position within a very successful Customer Operations department
If you speak fluent Swedish, are a people-person and are looking for a career in the Customer Care field, this is definitely an opportunity you cannot miss!
We are looking to hire experienced and ambitious Customer Care Advisors
You will be:
- Helping our customers via email and live chat.
- Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality.
- Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company.
- Analysing previous communication to optimise quality and productivity.
- Creation, co-ordination and monitoring of ongoing bonus campaigns.
- Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners.
- Fluent in Swedish, as well as English - both verbal and written.
- Highly motivated and driven individual that has excellent time management skills.
- Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners. Moreover you are adept at ‘reading the customer’ to mirror them in order to provide the best possible service. You are also able to think outside the box and adapt to any given situation.
Attractive salary and extensive personal development.